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Key Words: 

• We, us or our means Devana Healing. 

• You or your means the person whom the massage (referred to as the ‘treatment’) relates to. 

 

Booking and Payment:

All bookings are managed personally through our team at Devana Healing. 

Clients can choose treatment type, Therapist, date and time, when available. Bookings can be made online, in person, or over the phone. Contact details must be provided for all bookings. 

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Vouchers:

The expiry date of Devana Healing Vouchers is shown clearly on each Voucher card. All Vouchers purchased after 1st December 2024 will be valid for 12 months from the date of purchase.

Cancellations and Reschedules:

The following cancellation terms shall apply to cancellations and reschedules:​

• If you cancel or reschedule with less than 48 hours notice but more than 24 hours before your scheduled appointment then Devana Healing reserves the right to charge you 50% of the total booking value. 

• If you cancel or reschedule with 24 hour notice or less, or do not arrive at all, Devana Healing reserves the right to charge you for the full treatment amount regardless of payment method (100% of the total booking value). 

These cancellation procedures apply to cancellations and reschedules for any reason, including reasons beyond your control and are in place to ensure that all of our therapists are paid for their time. 

Late Arrivals and No Shows:

We advise you to arrive 10 minutes prior to your treatment. Arrivals later than half the treatment duration will be treated as a no-show. 

If you arrive late to your appointment for any reason, your treatment time will be reduced in consideration of the next client. 

All late arrivals will be charged the full value of the treatment regardless of payment method. 

Memberships:
Treatments can only be used by the purchaser - they cannot be transferred to or used by another client. 

• We have two types of memberships: Package Membership = Pay upfront, use whenever you like // Rolling Membership = Contracted time period that you have chosen for your discount 6 or 12 months, one massage per month usage.

  By purchasing a membership, you are committing to the full duration of the selected term. We are unable to offer cancellations once the membership has begun.

• Bookings can only be made once your monthly payment has been received and your membership has been activated for the current month. If you'd like to book sessions in advance, we recommend purchasing a treatment package or contacting our host team to reserve your preferred time slot on devanahealing@gmail.com. 

• Membership credits do not roll over. Unused sessions within a given month cannot be carried forward or redeemed later.

• Memberships can be paused for a maximum of one month at a time.

• Only one pause is permitted per 6-month period (one in 6-month term, twice in a 12-month term) of your membership.

• To pause your membership, please contact our team directly at devanahealing@gmail.com, a team member must process this request.

• If your membership is cancelled due to a lapse in payment, it cannot be reinstated. A new membership must be purchased to continue.

Pregnancy:

We only offer prenatal treatments to those in their second or third trimester. There is no time-frame for postnatal treatments. 

Those clients in their first trimester should not book a treatment during that time. If a treatment is booked for a client in their first trimester, the treatment will be cancelled and the deposit refunded. 

Devana Healing must be informed of any pregnancies to the best of the clients knowledge at the time of booking. 

Devana Healing will not be held liable for any consequences in connection with a client not disclosing  pregnancy to us prior to the appointment.

If you have had a C-section, treatments should take place 8 weeks post-surgery. You might be asked for a letter from your GP or surgeon confirming it is okay for you to receive the treatment. If you have any questions, please reach out to us directly at devanahealing@gmail.com

Health Conditions:

All health conditions and any medication must be disclosed on a client’s pre-treatment form.  

Devana Healing must be informed of any health conditions to the best of a client’s knowledge at the point of booking. 

Treatments should take place 8 weeks post-surgery. You might be asked for a letter from your GP or surgeon confirming it is okay for you to receive the treatment. If you have any questions, please reach out to us directly at devanahealing@gmail.com.

Age Policy: 

Devana Healing must be informed 48 hours prior to any appointment booked for a client under the age of 18 and written consent of a parent or guardian must be given at the time of booking. 

Devana Healing reserves the right to cancel any appointment if we believe it is inappropriate for any reason for us to provide treatment, including the behaviour of a minor. 

Etiquette: 

We ask that clients do not use mobile phones during treatments. 

Devan Healing is not responsible for the loss or damage of personal items during client’s visit.

Devana Healing reserves the right to refuse treatment to any client who is physically or verbally abusive towards any of our staff- including but not limited to any inappropriate, aggressive or sexual behaviour. 

We reserve the right to refuse treatment to any client who is intoxicated or believed to be under the influence of non-medicated drugs. 

Individual therapist(s) reserve the right to refuse to perform treatments, at any point in accordance with their professional code of conduct and duty of care.

Insurance:

We are insured for the services and treatments we provide to our clients.

Additional Terms:

We ask that you also read our general terms and conditions for purchase of goods and services, which are set out on our website and which will also apply to all treatments in addition to the above terms.